FAQS/POLICIES

CUSTOMER SERVICE

EMAIL: homesteadfarmsep@gmail.com

HOURS: Monday-Friday 9a-5p MTN

RESPONSE TIME: 1-3 business days

SHIPPING/PROCESSING

ALL orders are fulfilled within 6-9 business days. Tracking numbers can take anywhere from 1-4 business days to update depending on our mail pick up day/ when the post office scans in your package. USPS in our city is very understaffed. This is beyond our control.

Due to Global Shipping delays shipping delays can exceed up to 5-7 days for US orders and 5-12 days for international orders!

 ORDERS:

 In the event that your order is lost or missing in the mail we do advise you to follow up with the postal service and file a claim with them. All packages are insured. We also ask that forward all details to our customer service department.

 Undelivered lost packages may be reissued.

 Delivered lost/ stolen packages may be reissued after claim is filed.

RETURNS/EXCHANGES:

Please send images showing damaged items to our email.

DISCLAIMER: 

Our products are not FDA approved and they are not guaranteed to work on everyones skin. We DO NOT give medical advice. For any medical concerns please consult a doctor.